Process
From enquiry to delivery, in five clear steps.
All engagements are remote. We confirm scope in writing, take payment through a regulated digital payment processor, and deliver the work over a scheduled session. No physical goods are shipped at any stage.
-
Initial enquiry
Reach us on WhatsApp or by email with a short description of what you need help with. Photos or screenshots are welcome. We respond within one business day to confirm whether the request is in scope and to ask any clarifying questions.
What you will need
A short written description of the issue, the device model where relevant, and the time zone you prefer to be contacted in.
What you receive
A first-response message confirming receipt and listing any information we still need from you before we can quote.
-
Diagnostic consultation and scoped quote
A short consultation, by chat or call, to confirm what is wrong and what would resolve it. We then send a written quote that names the service line, lists what is included and excluded, sets the price and the estimated session length, and explains how out-of-scope work would be handled.
What you will need
15 to 30 minutes of your time for the consultation and any follow-up information we asked for in step one.
What you receive
A written quote in plain English with the scope, price, estimated duration, and cancellation terms clearly stated.
-
Written confirmation and invoice
Once you accept the quote, we send an invoice through a regulated digital payment processor. Acceptable payment methods include the processor's supported options and bank transfer where available. We confirm the booking only after payment is received.
What you will need
A working payment method supported by the chosen processor and a confirmed time slot.
What you receive
A paid invoice, a written booking confirmation, and the connection details for the scheduled session.
-
Remote session
We connect at the scheduled time over the agreed channel - AnyDesk, TeamViewer, or guided WhatsApp video - and complete the work with you present on the call. Everything we do is visible on your own screen, and you can pause or end the session at any time. We do not ask for credentials we do not need.
What you will need
The device powered on, a stable internet connection, and any application or account password you will need to type yourself.
What you receive
The resolved issue, a short verbal walkthrough at the end of the session, and the next step if any follow-up is needed.
-
Delivery, validation, and 7-day support
After the session we send a short written summary of what was done and what we recommend you do next. You have a seven-day post-service support window during which we will revisit the same issue at no extra charge if it recurs.
What you will need
A few minutes to read the written summary and to test that the issue is resolved on your side.
What you receive
A written service record, a receipt for your accounting, and a seven-day follow-up window on the same issue.
Scope and out-of-scope work
We work strictly within the scope written into the quote you accepted. If, during the session, the situation turns out to be more involved than the original quote covered, we pause, explain what we have found, and offer a new quote for the additional work. The customer is never charged for additional work that has not been agreed in writing. Out-of-scope topics - including requests that would involve circumventing device security or third-party account systems - are declined politely with a written explanation.
Want to start at step one?
Tell us in a sentence what you need help with and we will reply with the next step.