Individuals
Owners of laptops, desktops, and mobile devices who need a qualified technician they can call without taking the device anywhere.
About
An independent remote IT practice, operating since 2021.
RBW Tech is a one-person professional services practice based in Yogyakarta, Indonesia. We provide remote technical support, software configuration, optimisation, device software repair, and digital IT assistance to individuals, small businesses, and independent repair shops worldwide. All work is delivered digitally over scheduled remote sessions; no physical goods are shipped.
Our story
The practice was founded in 2021 by the owner, who has worked since then as a remote Android and iOS software technician and as a Level 3 hardware repair specialist for personal computers, laptops, and mobile devices. What began as one-off consultations for friends and small repair shops developed into a steady client base of overseas customers and SME owners who needed dependable remote help with their devices and workstations.
Today, the practice operates as a sole proprietorship under the RBW Tech brand.
Mission
Deliver competent, honest remote IT services with a clear scope, predictable pricing, and a written record of what was done. We measure success by whether the customer's device or workstation does what they need it to do after the engagement, and by whether they return when something else needs attention.
What we do
We offer six service lines that cover most day-to-day remote IT needs. Remote technical support handles individual incidents and questions over a secure session. Software configuration services set up and tune operating systems, productivity suites, and developer environments. System optimisation cleans up sluggish machines and improves baseline performance. Device software repair restores the software state of customer-owned devices when something has gone wrong. Mobile and computer technical assistance bridges everyday gaps for non-technical owners. Digital IT services package smaller advisory and operational tasks for SMEs. Every engagement is scoped in writing before work begins.
Who we serve
SME owners
Small business owners maintaining a handful of workstations, point-of-sale machines, or staff devices and who do not retain in-house IT.
Independent repair shops
Walk-in repair shops that need a remote second opinion or specialist help with software-side procedures on customer-owned hardware.
Overseas clients
Customers outside Indonesia who require English-language remote IT support during overlapping hours.
Delivery model
Engagements are remote only. Sessions are scheduled in advance and conducted over the channel the customer prefers - AnyDesk, TeamViewer, or WhatsApp video for guided self-service. We use up-to-date diagnostic and configuration tools that the customer can see on their own screen throughout the session. We do not ship anything physical, we do not take possession of customer hardware, and we do not store customer data beyond the engagement record needed for billing and follow-up support.
Have a question before you book?
Send a short description of what you need help with and we will reply with a scoped quote.